1. What is an electric token?
An electric token is a 20-digit number used to recharge prepaid electricity meters in Nigeria. It is generated by your DISCO and entered into your meter to add credit.
2. How do I buy an electric token on Fujest?
Simply sign up on Fujest, fund your wallet, select your DISCO, enter your meter number and amount, then pay. Your token will be delivered instantly via SMS and email.
3. Which DISCOs are supported?
We support all Nigerian DISCOs including Ikeja Electric, Eko Electric, Abuja DISCO, Kaduna Electric, Benin DISCO, Enugu DISCO, Ibadan DISCO, Port Harcourt DISCO, Jos DISCO, and Yola DISCO.
4. How much does an electric token cost?
Token prices vary by DISCO and amount purchased. For the most current rates, please check our website or contact support. Fujest offers competitive prices with no hidden charges.
5. How long does it take to receive my token?
Tokens are delivered instantly – usually within 10 seconds after successful payment. You'll receive an SMS and email with your 20-digit token.
6. What if my token doesn't work?
If your token is invalid, contact our support team immediately. We will investigate and replace the token or refund your payment within 24 hours.
7. Can I buy tokens for someone else?
Yes, you can buy tokens for any meter number. Simply enter the recipient's meter number and DISCO during checkout.
8. What is the meter number format?
Meter numbers are usually 10-12 digits. You can find yours on your meter or on your electricity bill. Ensure you enter it correctly to avoid errors.
9. Can I recharge a postpaid meter?
No, electric tokens are only for prepaid meters. For postpaid bills, please pay directly to your DISCO.
10. What if I enter the wrong meter number?
Always double-check your meter number. If you make a mistake, contact us immediately before the token is generated. We may be able to reverse the transaction if not yet processed.
11. Is Fujest a licensed electricity token vendor?
Yes, we partner with licensed vendors and work directly with DISCOs to ensure all tokens are valid and authentic.
12. What payment methods do you accept?
We accept Paystack, Flutterwave, bank transfer, USSD, and cryptocurrency (USDT, Bitcoin). All payments are in ₦aira.
13. Can I buy tokens without a bank account?
Yes, you can use USSD banking or pay with cash at any partner agent. Fujest also accepts cryptocurrency for users without a bank account.
14. Do you offer discounts for bulk purchases?
Yes, we offer discounted rates for large orders and bulk token purchases. Contact our support team for a custom quote.
15. How do I check my token balance?
Your token balance is the credit on your meter. You can check it using your meter's display or by checking your DISCO app.
16. Can I use the same token twice?
No, each token is unique and can only be used once. Once entered, it cannot be reused.
17. What is the validity period of a token?
Tokens are typically valid for 7 days from the date of purchase. Enter the token within this period to avoid expiration.
18. How do I enter the token into my meter?
Enter the 20-digit token number on your prepaid meter keypad and press the enter button. The meter will validate and add the credit.
19. What if I don't receive my token?
Check your spam folder for email or ensure your phone number is correct. If you still haven't received it within 5 minutes, contact our support.
20. Can I buy tokens for all meter types?
Yes, we support all prepaid meter types including Standard Transfer Specification (STS) meters, single-phase, and three-phase meters.
21. Do you have a mobile app?
We are working on a mobile app, but our website is fully mobile-friendly and works perfectly on all devices.
22. Can I buy tokens with cryptocurrency?
Yes, we accept USDT, Bitcoin, and other major cryptocurrencies. Simply fund your wallet with crypto and purchase tokens.
23. What is the minimum amount I can buy?
The minimum amount varies by DISCO. Typically, you can buy tokens starting from ₦500 or equivalent. Check our platform for specific amounts.
24. Can I schedule token purchases?
Currently, we do not support scheduled purchases, but you can buy tokens on-demand anytime.
25. What is the difference between a token and a unit?
A token is the 20-digit code used to recharge your meter. Units are the actual electricity credit you receive in kilowatt-hours (kWh).
26. How do I find my DISCO?
Your DISCO is the electricity distribution company that services your area. You can check your electricity bill or use our lookup tool on the purchase page.
27. Can I buy tokens for a friend in another state?
Yes, as long as you have their meter number and DISCO, you can buy tokens for anyone in Nigeria.
28. Is my payment secure?
Yes, all transactions are encrypted using SSL and we use trusted payment gateways like Paystack and Flutterwave.
29. Can I get a refund if I change my mind?
Refunds are only processed if the token was not delivered or is invalid. We do not offer refunds for change of mind.
30. What if my meter is not on the list?
If your DISCO is not listed, please contact our support. We are continuously expanding our coverage to include all providers.
31. Can I buy tokens for commercial meters?
Yes, we support both residential and commercial prepaid meters. Enter your meter number and select the appropriate tariff.
32. How do I know if my token was successful?
After entering the token, your meter will display the new balance or show a confirmation message. If it fails, you will receive an error code.
33. What is the token generation process?
We send your meter number and amount to the DISCO's API, which generates a unique 20-digit token. We then deliver it to you instantly.
34. Can I buy tokens without a smartphone?
Yes, you can use our mobile-friendly website on any phone or use USSD codes for basic transactions.
35. How do I contact customer support?
You can reach us via email, live chat on our website, or through our Telegram support channel. We're available 24/7.
36. What is the difference between prepaid and postpaid?
Prepaid meters require you to buy tokens before using electricity. Postpaid meters bill you after usage and are not compatible with token purchases.
37. Can I buy tokens in bulk for my estate?
Yes, we offer bulk token purchasing for estates, property managers, and businesses. Contact our sales team for a custom plan.
38. What if my meter is faulty?
If your meter is faulty, please contact your DISCO for repairs. Fujest can only provide tokens for functional meters.
39. Can I buy tokens using my bank app?
Yes, you can fund your Fujest wallet using bank transfer from your bank app, then purchase tokens.
40. Do you have a loyalty program?
We offer rewards and discounts for frequent buyers. Check our website or contact support for details.
41. How do I know which DISCO serves my area?
You can check your electricity bill or use our DISCO lookup tool on the token purchase page.
42. Can I buy tokens for a meter that is not in my name?
Yes, you can buy tokens for any prepaid meter as long as you have the meter number and correct DISCO.
43. What is the typical token delivery time?
99% of tokens are delivered within 10 seconds. In rare cases of network issues, it may take up to 5 minutes.
44. Can I buy tokens for a meter in another city?
Yes, our service covers all DISCOs nationwide, so you can buy tokens for any meter in Nigeria.
45. How do I check my token history?
All your token purchases are recorded in your Fujest account dashboard. You can view your transaction history anytime.
46. What if I lose my token?
Check your email or SMS for the token. If you can't find it, contact support with your transaction ID and we'll resend it.
47. Can I buy tokens with a credit card?
Yes, we accept credit/debit cards through our payment partners (Paystack and Flutterwave).
48. Is there a limit on the amount I can buy?
There is no maximum limit, but you can only buy tokens within the available credit in your wallet or payment method.
49. How do I update my meter information?
You can update your meter number and DISCO in your profile settings on Fujest.
50. Why should I buy electricity tokens from Fujest?
Fujest offers instant token delivery, competitive prices, secure payment, 24/7 support, and a 100% satisfaction guarantee. We're trusted by thousands of Nigerians for all their electricity recharge needs.
